Floor Care

Caring for your hardwood floor

Prefinished engineered wood floors—including our brands—are factory sealed with urethane, polyurethane or polyacrylic. These are stain and water damage resistant and easiest to care for and clean. Simply follow the maintenance instructions for your particular floor in our Installation Guide. The guide is at the bottom of each brand’s page e.g., on the Chalet page click the Installation Guide on the bottom of the page.


Unfinished floor care begins before installation. Properly acclimating your floor to the environment in which you plan to install your floor, and keeping that environment consistent, is the best way to ensure your floor will last a lifetime. Check out our Blog post on Wood Flooring Acclimation.

Some floors require special products to protect and renew their finish. Remember, it’s the finish—not the wood type—that determines how you clean and care for your floor. For example, Vintage Loft, from our Real Wood Floors collection, is a hardwax oil finished floor. It can be cleaned just like any other hardwood floor, and renewed using our special wax products. Please read the maintenance guide carefully for more information.


Beautiful hardwood floors add value and if maintained properly can last generations. To prolong the life of your floor and keep it looking like new, we recommend the following brands:

  • Bona

    Bona is recommended for all our floors. They produce superior mops and accessories to make cleaning your hardwood floor as easy and straightforward as possible. Visit www.mybonahome.com for your nearest dealer or contact us for cleaning products volume discounts on our Bona Pro Series

  • Loba

    LOBA also produces superior, easy to use cleaning products that leave no residue. For more information or purchase, contact your flooring retailer or wood flooring professional.

  • Basic Coatings

    Basic Coatings products work on all our floors and are the choice of many professional flooring contractors. Please contact us for more details.

Caring For Your Floor

Cleaning: Simply sweep, vacuum with a floor brush attachment or dry mop as needed—using a microfiber dusting pad.

Mopping: Weekly, or as needed, mop your floors using a hardwood cleaning solution from one of the recommended manufacturers. We strongly suggest you avoid supermarket wood floor cleaners and polishes. They often leave a very difficult to remove residue that cause problems when recoating. It’s always best to stick with a recommended brand and follow the instructions.

Recoating: A new finish coat on your hardwood floor is a great way to restore it to nearly new. It’s a cost effective way to bring new life to your old hardwood floor without sanding to bare wood. We recommend an experienced professional refinisher to restore the beauty to your floor.


  • Use our professional cleaning products to remove occasional scuffs, heel marks, stains and spills without dulling the finish of your floor.
  • It’s important to use cleaners specifically designed for wood floors only—cleaners designed for other surfaces, or with harsh chemicals or wax, will dull, damage or make the finish slippery.
  • Vacuum with a floor-brush attachment between boards and other hard to reach areas.
  • Place attractive floor mats or rugs in areas for water splashes such as kitchen, bath and laundry room. Note, rubber-backed or non-ventilated floor mats or rugs can damage your floor; use only those made for hardwood floors and shake them out frequently. Use walk-off mats at entrances to your home to limit dirt and other debris being tracked inside.
  • Use a soft, dry towel to wipe up messes and spills immediately to avoid permanent stains.
  • Clean sticky spots with a slightly damp towel and wipe up any moisture left on your floor.
  • Prevent scrapes and scratches by using floor protectors under furniture, and area rugs in play areas to ensure children’s toys don’t scratch the floor.

Do not:

  • Use oils, waxes or furniture soaps or sprays.
  • Use straight ammonia, alkaline products or abrasive cleaners.
  • Use vinegar and water to clean hardwood floors.
  • Wet mop or use excessive water to clean your floor.

Color Loss and Shading

All hardwood floors fade or change shades over time. Like our own skin, hardwood’s exposure to sunlight may increase this process and cause permanent color change. Window treatments are recommended to shade your floors from the sun’s harsh UV rays. We also recommend rotating area rugs and furniture regularly, allowing hardwood floors to age evenly from UV exposure.

If you are unsure which products are appropriate for your floor, please contact us and we’ll be happy to assist you. 

Be sure to read the top 5 mistakes homeowners make cleaning their wood floors on our blog (link to post to be written).